Frequently Asked Questions
Below are some common questions and answers about how to use certain features on our Web site. If you do not see your question below or if there was not enough information within an FAQ to answer your question, please contact us and submit your question. A member of the SightNation staff will respond to your inquiry as soon as possible.
Account and Profile
You can become a citizen of SightNation by completing our quick two step registration form. On the first screen you will be asked to select a user name, enter you email address, and indicate if you are a Optometrist, Ophthalmologist, Optician, Optical Technician, Optometry Student, Ophthalmology Student, Retail Executive/Manager, Supplier/Industry Professional or other user. On the next screen you will be asked to enter a few fields that correspond to your professional selection. After you complete the registration screens, an email confirmation will be sent to your email address for you to confirm your registration. Once you click the link in the email your account will be activated.
All registered citizens of SightNation have a user type associated with their profile. There are nine possible user types on the site: Optometrist, Ophthalmologist, Optician, Optical Technician, Optometry Student, Ophthalmology Student, Retail Executive/Manager, Supplier/Industry Professional and other user. An icon is used throughout the site next to every user posting indicating the user type that contributed the content. The nine user types and corresponding icons are as follows:
- Optometry Technician
- Optometry Student
- Opthalmalogy Student
- General User
Once you have created and confirmed your account you will have access to the MyHome section. MyHome is your personal section on the site where you can view and edit your account and profile information as well as manage and track all of your activities and contributions on the site. There are several tabs within the MyHome section where you can organize and access your submitted content and saved items. We encourage all our registered SightNation citizens to play an active role by adding content and comments in the various sections on our site.
Once you've registered you can edit your account information on the "Account" tab within your MyHome section. This page will allow you to change your password, email address, as well as change certain permissions and settings for your account.
You can add and edit information to your profile on the "Profile" tab in your MyHome section. We encourage all registered citizens of SightNation to complete these additional profile fields. This information will allow other site citizens to know more about you as they read your content. It will also help your friends, colleagues, and new professional contacts find and connect with you on the site.
Not all information in your profile can be viewed by other registered SightNation citizens. Your personal information (such as your birthdate, home address, phone number, fax number, email address, and license information) will always remain private and will never be publicly viewable. You can view your public profile by clicking on the "Public View" button on the "Profile" tab in your MyHome section. Unregistered site visitors can only view very limited information on your profile.
Adding your photo is a great way to add personality to your profile. It can also help other SightNation citizens identify you. We will display the full size photo on your profile page and we will re-size to create smaller thumbnail photos for you which will be displayed with all your postings and comments.
You can add your photo on the "Profile" tab in your MyHome section under the "About Me" section. First save the photo to your computer and remember where you have it located. Then you can press the "browse" button to add the image. Make sure that you also hit the "save" button at the bottom of the page when you are done to complete adding your newly uploaded image to your profile. We recommend uploading a photo that is at least 200px wide. We also recommend adding a clear and decent quality image--ideally a face shot since the site will often only display a thumbnail size photo.
If you choose not to add a photo a silhouette image will be displayed with your postings.
Yes, you can reset your password if you have forgotten it. To do this, click on the "login" link in top corner of the site and then click on the "Forgot your password?" link. Next, check your email inbox for a message from SightNation. This email will have a link that when clicked (or copy/pasted into your browser) will allow you to access your account and reset your password.
If your email address has changed and you no longer have access to the email address attached to your account, please send us a message on our contact form and include your user name and previous email in the message. A SightNation Web site administrator can then change the password for you and will contact you when they have made this update.
For security reasons, we do not have the ability or access to send you a copy of your current password. However, you can reset your password by clicking the "log in" link located at the top of the screen and then clicking the "Forgot my password" link on that page.
You can change the privacy of certain parts of your profile when you edit your profile, such as your first and last name, your photo, your employment information, and most of the fields in your profile. There is an blue padlock next to each piece of information that can have its privacy edited. When you click the padlock, you will have the option to make that particular piece of information visible to either everyone, only your friends, or nobody (which keeps it private). The parts of your profile that do not have this padlock will always be private and visible to no one.
All registered Optometrists, Ophthalmologists, Opticians, Optical Technicians, Optometry Students, Ophthalmology Students, Retail Executive/Managers or Supplier/Industry Professionals may start their own blog. Once you have a blog and have submitted your first blog posting, you can track all of your blog postings on the "Blog" tab in your MyHome section. This page will list of you blog titles, post dates, total number of comments, and links to view and edit your postings.
Once you have registered as an Optometrist, Ophthalmologist, Optician, Optical Technician, Optometry Student, Ophthalmology Student, Retail Executive/Manager or Supplier/Industry Professional you can start your blog by visiting the "Blog" tab in your MyHome section. On this page you can create a title and description for your blog. Neither one is required, but they can help readers to better understand your blog. You can then add blog articles to your blog by clicking the "Post new blog entry" link located on your MyHome "Blog" tab and on the top of the main Blog section of the site.
We also encourage site members who have blogs to upload a photo and complete their bio since blog readers often like to know more about a blogger. You can add and manage your photo and bio on the "profile" tab in your MyHome section.
Yes, after you have submitted a blog posting you can edit your article. You can access your blog postings on the "Blogs" tab in your MyHome section. You can also edit your blog postings by viewing the blog article page on the Web site and clicking the "edit" link located at the top of each article page. This "edit" link only appears for the blog author.
Blog entries are not reviewed and edited by our staff. Registered SightNation citizens are solely responsible for the contents of their postings. We encourage all posters to review our blog guidelines and tips page in order to comply with our rules and help keep our blogs a professional, friendly, safe, and enjoyable experience for all users.
Cases and Photos
Unlike a forum post, a case report is a longer narrative about a medical issue, business issue or any other topic that you would share with other SightNation citizens. You can also upload photos and ask questions of site readers. View our cases section to view examples of submissions by other SightNation citizens.
All registered Optometrists, Ophthalmologists, Opticians, Optical Technicians, Optometry Students, Ophthalmology Students, Retail Executive/Managers or Supplier/Industry Professionals may post a case report or photo. Once you have submitted your case posting or photo, you can track all of your postings on the "Cases" tab in your MyHome section. This page will list of you case report and photo titles, post dates, total number of comments, and links to view and edit your postings.
Yes, after you have submitted a case report or photo you can edit your content anytime. You can access your case report and photo content on the "Cases" tab in your MyHome section. You can also edit your content by viewing the case report or photo page on the Web site and clicking the "edit" link located at the top of each page. This "edit" link only appears for the content author.
Case reports and case photos are not reviewed and edited by our staff. Registered SightNation citizens are solely responsible for the contents of their postings. We encourage all posters to review our cases guidelines and tips page in order to comply with our rules and help keep our cases a professional, friendly, safe, and enjoyable experience for all users.
Comments, Voting, and Reporting Abuse
We encourage all our SightNation citizens to play an active role by adding content and comments in the various sections on our site. Registered Optometrists, Ophthalmologists, Opticians, Optical Technicians, Optometry Students, Ophthalmology Students, Retail Executive/Managers and Supplier/Industry Professionals can add comments in our News, Cases, Blogs, Forum, CE, and Groups sections.
Yes, you can track all your submitted comments throughout the site on your "Comments" tab in your MyHome section. All of your comments will be posted on that page along with the site section where you made the comment, the date posted, and a link to view the page where your comment is currently posted.
If you read a comment that you think was particularly helpful or added new insights into the discussion, vote it a thumbs up! The more votes a comment receives, the more likely it will be found by other site users since comments with high tallies will be featured throughout the site. If you found a comment to be very interesting, insightful, or helpful, chances are another site user will feel the same. Voting on quality comments is also a great way to encourage more helpful comments from all site users. You can vote any comment as helpful or not helpful by clicking the "thumbs up" or "thumbs down" image located at the bottom of all posted comments.
Any site user who feels that a comment is objectionable in anyway (obscene content, profanity, vulgarity, racist language, hateful content, spam, self-promotional material, advertisements, etc) is strongly encouraged to let us know by clicking the report abuse links. These links are located on the bottom of all comments throughout the site.
Any reports will be sent immediately to our moderators and will be handled in the most appropriate way as soon as possible. Please do not reply to any posted comments that you feel are objectionable.
Continuing Education (CE)
Once you have created a professional user account on our site you can take CE exams. You can view our available CE courses on our CE section of the site. Courses are listed in descending order by release date with the most recent courses listed at the top of the page. You can view the courses in this order or browse courses by topic. You can also view the description for any course you are interested in by clicking on its title. This preamble page includes information about the issue date, expiration date, learning objectives, goals, and disclosures. On this preamble page you will have options to view the course, view the exam questions, and begin the exam.
You must be a registered Optometrist, Ophthalmologist, Optician, Optical Technician, Optometry Student, Ophthalmology Student, Retail Executive/Manager or Supplier/Industry Professional in order to take a CE exam on our site. If you registered as an "other" user during the registration process you will be able to view the courses and exam questions but you will not be able take the exams and submit your answers. If you registered as an "other" user and would like to take CE exams on our site, please contact us and request that we change your user type status on the site.
You can track your attempted and successfully passed CE courses on the "CE" page in your MyHome section. This page will list the course titles, the dates of participation, the exam results, and the number of credits earned for each online exam you participated in. You may print a copy of your history as well as reprint copies of your certificates for courses completed online.
If payment is required for a course, a credit card payment page will appear for your completion. You must use this method of payment to participate in our online CE programs. Once payment is received, the exam will appear.
You may retake the exam once. If you do not pass the exam on the second attempt, you may not participate in the exam again.
Yes. Select the course you are interested in by clicking on its title. At a later time you may submit the answers for the exam by accessing the course as previously described. When the course appears on screen, click on the orange "take test" button to complete the exam.
Yes. Our site also tracks any CE exams that you have taken on our other Jobson optical sites (Review of Optometry and 20/20 Magazine). If you have taken CE exams on either of those two sites and we can connect your account information with the account information stored on those sites we will display your combined test history on your MyHome CE page.
No. Although we will attempt to connect your profile with any existing profiles on our other Jobson optical sites (Review of Optometry and 20/20 Magazine) in order to connect your CE test history, your login information on the respective sites will remain unchanged. You can still continue to use any of our other Jobson optical sites using the same user name and password that you’ve been using previously. You must create a SightNation user account in order to take CE courses listed on this site.
We strongly encourage our site users to add their comments and ratings to our CE courses. These ratings and comments will help other users as they’re browsing through the listed courses and determining which courses to take. Your comments will also help improve the overall quality of future CE courses that we hope to make available on our site.
Once you've created an account on our Web site as a Optometrist, Ophthalmologist, Optician, Optical Technician, Optometry Student, Ophthalmology Student, Retail Executive/Manager or Supplier/Industry Professional, you can then click on the blue "post a topic" button located on the top of the Forum page to add your content. On this page you will be asked to enter a forum title and description, select a category, and add tags.
Before submitting your first post, please review our forum guidelines and tips page for more information about our forum rules and how we monitor these postings. You can also find some tips and suggestions for writing descriptive posts and increasing the visibility of your postings.
You can add your comments to any forum thread by clicking the blue "reply" button located in the gray section just below the forum topic. You can also scroll to the bottom of the page to view the open comments box where you can enter your text. All comments will be immediately posted on the site.
Within a Forum thread, you can reply to another user's comment by clicking the "reply" link located just under the comment where you want to add your reply. Your new comment will then post indented just under that user's comment.
If you think your topic does not necessarily fit within one of our forum categories, please select the one that most closely corresponds to your content and let us know if you think we should create a new category. You can let us know by visiting our contact form.
After you have submitted a topic in the forum it will be listed on your "Forum" tab in your MyHome section. This page will also listed the date you submitted the topic, the up-to-date number of replies, and the date of the most recent reply.
To view one of your posted topics, simply click the "view" link or "title" link associated with that topic. You can also access your topics from anywhere on the site by clicking "My Forum" link in your personal "MyHome" box located on the left side of the screen on all pages.
Our community forums are not reviewed and edited by our staff. Registered site users are solely responsible for the contents of their postings. We encourage all posters to review our forum guidelines in order to comply with our rules and help keep our forums a professional, friendly, safe, and enjoyable experience for all users.
To add someone as friend view their profile page and then press the "Add as friend" link located in the top section of their profile page. You can also send a personalized email message to them introducing yourself or reminding them of your relationship.
You can also find friends, peers, and colleagues using the Citizen Search page and searching for users by name, location, company, school, work setting or profession.
If another site member requests that you become their friend you will see their name and link to their profile page under the "pending" tab on your "Friends" page in your MyHome section. You can view their profile, read any personal messages that they might have sent, and then you can approve the request and you will be connected. You can also choose to ignore the request and no connection will be established. You can press the "remove" link to delete those requests that you do not want to accept.
When a SightNation citizen requests that you become their friend we will also send you an email notifying you of this request along with any personal message they might have included. If you accept their request an email will be sent back to the requester notifying them that you have accepted their Friend connection. If you "remove" a request no email will be sent.
You can remove a Friend by clicking on the "remove" link on the "Friends" page in your MyHome section. This link is located at the end of the row listing their name. If you remove/delete friends from your list no email will be sent to them notifying them of this deletion.
Any registered SightNation citizen can enter and post a job listing on the site. Once registered, click on the "Job Postings" tab in your MyHome section. To start posting, you first must purchase job posting credits by clicking on the "Buy Job Postings" link which will take you to an order form where you can purchase your desired number of credits. After you have purchased one or more credits you will be able to immediately post your listing on the site.
After you have credits, you can click on the "Create Job Postings" link on the "Job Postings" tab in your MyHome section. You can also access the posting form by clicking on the green "Post a Job" button on the top of the Jobs page.
Jobs will appear for 30 days before they expire and are removed from public view on the site.
Yes, you can edit a job posting by pressing on its title listed on the "Job Postings" tab in your MyHome section or by navigating to the posting under the "Jobs" section of the Web site. From the job listing page you can then press the "edit" button on top of the listing to make any updates to your posting. These edits will post immediately after hitting the "save" button. You can only edit jobs that you have paid for and posted.
Once a video has been published you cannot access the submission form to edit directly on the website. If you would like to make changes to your published video please use our contact form and we will be happy to assist you.
After you enter your video and hit the "submit" button your video will be sent to our administrators for review. You (and only you) will be able to view your video on the website while it is being reviewed by our staff (you will see a red message with "Pending Moderation" on the top of your video page which means your submission is in the review process). Once your video is published the red message will disappear and other site members will be able to view and comment on your posted video. You will also be notified by email when your video is published. The review process generally takes 2-3 days.
All registered SightNation members can post a video. You can add a new video by clicking the "Add New Video" button located on the top of this page and completing the submission form. These buttons can also be found on the corresponding pages on the website. All postings include an icon about the type of user who posted the content.